Contact East Kent Rape Crisis Centre
We are a registered charity set up to support survivors of sexual abuse or coercion.
We work with persons of any age, gender, sexual orientation, gender identity, race, religion or belief system. Contact us via the information provided below.
Rape Crisis England & Wales - Live Chat Helpline
The Rape Crisis England & Wales (RCEW) Live Chat Helpline offers a text-based service for women and girls who have experienced sexual violence. The Live Chat Helpline operators are there are there to listen and offer you emotional support for up to 30 minutes. You can talk about what happened to you, how you feel, and any difficulties you are facing.
To access the service, or find out more information, including opening times please click below:
Services
Counselling & Enquiries
Phone: 01227 451753
Email: info@ekrcc.org.uk
Monday to Friday: 09:00 to 17:00
Independent Sexual Violence Advisory Services
Phone: 01227 826900
Email: isva@ekrcc.org.uk
Monday to Friday: 09:00 - 17:00
RCEW National Support line
24/7 Rape & Sexual Abuse Line
Call free: 0808 500 2222
Visit the website to start a free online chat
P.O. Box 353,
Canterbury,
CT2 9WA.
Registered Charity no. 1017581.
Complaints Procedure
All complaints or concerns should be made in the first instance to the CEO Mary Jones by email to mary@ekrcc.org.uk or in writing to PO Box 353 Canterbury CT2 9WA.
If a complaint to the CEO is not appropriate or the initial complaint is not resolved satisfactorily, the complaint or concern should then be made to the Management Committee (Chairperson Shauna McCusker) via email and addressed to chair@ekrcc.org.uk.
Every effort should be made to resolve complaints internally, however if resolution of the complaint is not reached through the above methods the BACP has a complaints procedure to manage serious complaints against its members.
In writing please send your complaint to:
BACP House
Unit 15, St Johns Business Park
Lutterworth
LE17 4HB
Or email professional_conduct@bacp.co.uk
If you are having problems making a complaint in writing please call 01455883300
East Kent Rape Crisis Centre is an organisational member of the BACP.
December 2025
Review due December 2026 in addition to when amendments to this information are necessary.
